"Super happy with the service"
We’re super happy with how fast we’re getting things done. Setting it up was a breeze, and the monthly charge is on par with what most ‘wired’ Internet companies offer. Sure, the initial setup fee is quite a bit higher, but we’re enjoying 25 times the speed compared to the wired internet our neighbor has.
ticklishtiger165
January 30, 2023
"Should've Reached Out to 4G Sooner"
Should've reached out to 4G way earlier. The team picked up the phone fast, offered top-notch advice, and got me set up in no time. Unlike BT, where I had to wait ages to connect and they couldn't even boost the weak signal they were giving me. The service from 4G is speedy, effective, and has really enhanced our signal beyond what we thought possible. I’d definitely recommend them!
smallelephant262
January 16, 2023
"Internet Upgrade in Rural Mid Wales"
Living in the countryside of mid Wales, we used to struggle with a download speed of just 0.5mbps on a good day. This made working from home or enjoying TV shows a real challenge. Thankfully, National Broadband came to the rescue by installing a 4G antenna at our place, and now we’re cruising at an average of 15mbps! What a game changer! Their customer service was quick and super helpful, which made the whole process smooth. Plus, we were lucky enough to receive a grant from the Welsh Government to cover the installation costs through the Access Broadband Cymru scheme, and National Broadband knew the ropes, helping us with all the necessary paperwork. It’s also important to note that we had previously tried a small EE box for 4G, but the signal was pretty hit or miss in our area. Since the antenna went up four months ago, our internet has been fast, stable, and reliable. I can’t recommend them enough!
geversaw
January 14, 2023
"Quick and Friendly Assistance"
The staff were super helpful and friendly, and they explained the technical stuff really well. The price was fantastic, and the delivery was fast. Setting it up was a breeze, way better than the landline broadband we had out here in the sticks.
BonnieSullivan
January 11, 2023
"Finally, Some Speed!"
It was an easy process, and now I'm enjoying six times the speed. If you're unsure, give it a shot; no more slow BT phone line with just 7-8 Mb. I'm now getting over 50 Mb, which is amazing given where I live. I’d definitely recommend this company!
BillObrien
January 11, 2023
"Fantastic Customer Support"
Placing an order was a breeze. The assistance provided was really helpful. The setup was speedy and focused on satisfying the client. I'd suggest this to anyone struggling to access broadband via fiber.
RobertoPeck
January 11, 2023
"Great communication from the..."
The company had fantastic communication. I’m really happy with the connection, no issues at all, and it turned out even better than I thought!
MarkBeck
January 09, 2023
"Fast and Reliable Service"
Fast and reliable service! I didn’t quite hit the speeds I thought I could, but they mentioned I could try upgrading to an external antenna with no risk involved. The speed I’m getting is way better than what I had before; I was stuck at 1 meg on old copper broadband, and now I’m averaging 16 meg. This is all with just the modem router, and I’m in the middle of nowhere, inside an old stone house with super thick walls. I’m really pleased!
mareon9000
January 04, 2023
"Amazing service, lightning quick speeds for remote locations"
Amazing service, the installer was quick, effective, and really knew his stuff. The signal is fantastic as well, more than 10 times quicker than what we had before.
quinn2323v
December 28, 2022
"Three Years with National Broadband: Highly Recommend!"
For the past three years, I've been with National Broadband, and I can honestly say they've been top-notch. They really came through for me when I was in a tough spot, unlike some other companies out there.
Their service is always quick and friendly, and any problems I've faced have been sorted out right away.
If you're in one of those overlooked areas that Openreach hasn't gotten to yet, I strongly suggest giving National Broadband a shot. They've been amazing!
JesusCollins
December 27, 2022
"Significant Improvement Noticed"
I've seen a significant improvement - my download speed jumped from about 1 mbps to more than 20 mbps.
That said, the position of the router is super important - try moving it around and running speed tests in different spots until you discover the optimal place.
RosemaryBailey
December 18, 2022
"Absolutely a great choice!"
Fantastic support from National Broadband. It's a solid option nowadays with 5G as a substitute for traditional fixed line services. The pricing is reasonable when you consider the dependable and speedy connections (reaching 400Mbps during off-peak times and 300Mbps at peak). Sure, there's a bit of an initial investment, but the router is yours to keep and unlocked, making it simple to switch to another provider after your contract ends. Honestly, though, why would you want to? Just stay with National Broadband!
TanyaHarrison
December 14, 2022
"Service was top-notch, no complaints here"
The team was incredibly supportive and addressed all my inquiries - even the goofy ones - The delivery was prompt and the guidelines were super straightforward - even I got it right - We were set up and ready to enjoy a movie without the typical buffering issues. Service was truly commendable.
HaroldGregory
December 06, 2022
"Rarely Write Reviews, But This One's Necessary"
I hardly ever write reviews, but I felt compelled to share my experience. NB truly offers the finest customer service I've encountered in quite a while. They remind me of what customer service was like decades ago.
Please, please don’t change NB and let success go to your head like so many others.
I’m facing some issues with my equipment, but they’ve been absolutely on top of it. Callbacks come in just hours, not days. The tech team is both efficient and straightforward. The admin staff is great too.
I’d gladly pay a bit more for this level of service. Living in a rural area, I’m trying to get the best 4G, and they’re making the whole process way less stressful.
tinyrabbit423
December 06, 2022
"Top-Notch Customer Support and Service"
Dealing with National Broadband has been a breeze. The router got shipped and arrived in just two days, even over the weekend! We ran into a tiny hiccup while setting up the 4G, but their support team jumped in right away. Their pricing is fair and easy to understand, and we haven't faced any problems.